1300 629 092

Policies

Accommodation Policies

If you require more information please don't hesitate to contact us.

Terms & Conditions

Please read our Terms & Conditions for further information about your stay.

Refund Policy

Please see the link below to download our Standard Refund Policy.  

Refund Request

If you are requiring a refund please complete the Refund Request Form below.

Privacy and customer feedback

Privacy and Customer Feeback

Privacy Policy

To review our Privacy Policy please click the link below.

Customer Feedback

We value your input and welcome any feedback.

Further Information

If you require further information please dont hesitate to email: bookings@baywatchretreat.au

Baywatch Retreat

Refund Request Form

If you are requesting a refund please read our Terms and Conditions in the link above.  If you would still like to make a refund request please complete the form below and submit for approval.
Name E-mail Booking Number Date your made your booking Reservation Start Date Reservation End Date Booking Site Used for Booking Reason for Cancellation Cancellation additional information Cancellation-proof documentation
Choose file
Action request
I have read Baywatch Retreat Refund Policy
Yes
No
No - please email me a copy
I agree to the Terms & Conditions and Privacy Policy Submit

Baywatch Retreat Privacy Policy

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect:

We collect personal information that you voluntarily provide to us when you make a reservation, sign up for our newsletter, or contact us with a question or concern.

This information may include:

  • Your name, email address, phone number, and mailing address.

  • Details of your booking such as the dates of your stay and any preferences you communicate to us. 

We also collect non-personal information about your browsing behavior, such as the pages you visited and the time spent on our site, through cookies and similar technology. 

Use of Your Information:

We use your information for the following purposes:

  • To process your reservations and provide the services you request.

  • To improve our website and the range of services and facilities we provide.

  • To communicate with you about your reservation or respond to your inquiries.

  • To send you promotional materials, if you have opted-in to receive them.


Sharing Your Information:

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except to provide products or services you have requested.


This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.


Data Security:

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.   These measures include SSL protocol to encrypt data during transmission.

Third-Party Links:

Occasionally, at our discretion, we may include or offer third-party products or services on our website.  These third-party sites have separate and independent privacy policies.  We, therefore, have no responsibility or liability for the content and activities of these linked sites.


Your Consent:

By using our site, you consent to our website's privacy policy.


Changes to Our Privacy Policy:

We may update this privacy policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons.  The effective date at the top of this policy will be updated accordingly.


Contact Us:

If you have any questions regarding this privacy policy, you may contact us using the email below:

Baywatch Retreat  manager@baywatchreteat.au


We value your privacy at Baywatch Retreat and strive to create an enjoyable and safe experience for all our guests.


Thank you for trusting us with your personal information.

your feedback is important to us

Customer Feedback Form

We value your feedback and would appreciate if you could take a few moments to complete this survey. Your responses will help us improve our services and ensure that every guest has an exceptional experience.
How did you hear about Baywatch Retreat? Have you come a long way to get here? How would you describe your travel buddies? We want to make some changes - be great to get your thoughts! Hope we arent being too nosey...
What do you like about Augusta Region?
Food & Wineries
Ocean Activities (Surfing, Sailing, Diving)
Fishing
Nature Walks
Cave Tours
Whale and Dolphin Tours
Lighthouse Tour
4 Wheel Electric Motor Bike Bush Tour
Golf
Bike Riding
Would Tour Packages be of any interest?
Yes
No
Maybe - depends on what / price
Rather not say
If we did offer Tour Packages - would any of these be of interest to you?
Guided nature walks
Cultural and historical tours
Water sports and marine life tours
Adventure tours (e.g., hiking, biking)
Culinary and food tours
Wellness and relaxation tours
We want to make your stay better - let us know what we should do!
Add Ensuites to the Rooms
Provide a Chef
Offer Tour Packages
Change the Decor
Covered outdoor area
Any other suggestions please let us know... How would you rate the friendliness and professionalism of our staff? How would you rate the overall value for money of your stay? How likely are you to recommend Baywatch Retreat to a friend or family member? What is your primary purpose for staying at Baywatch Retreat? How satisfied were you with your stay at Baywatch Retreat? Please add any other thoughts you might have. Please enter your details below if you would like to stay in touch. E-mail Phone Message
What would you like us to contact you about?
Upcoming Local Events
Tour Packages
Social Media Posts
Interesting Facts and Tit Bits
Please Dont Contact me - Ill contact you
Public Feedback I agree to the Terms & Conditions and Privacy Policy Submit

Questions? Please don't hesitate to contact us.

Contact Us